WHERE WILL MY PRODUCTS BE SHIPPED FROM?
All of our products ship from the Ultimate RV Products fulfillment warehouse in sunny Tucson, Arizona. We are located just west of I-10 off the Grand Road exit.
HOW QUICKLY DO YOU SHIP?
All orders are shipped in 1-2 business days from the day your order is placed.
WHICH SHIPPING CARRIERS DO YOU USE?
We use UPS, FedEx, and the United States Postal Service. We choose the carrier that offers the best shipping rate based on your package size and geography.
WILL I BE NOTIFIED WHEN MY ORDER SHIPS?
When placing your order, you have the option of being notified by text or email. Provide your cell phone number or email address to be updated about when your order has shipped, and its delivery status.
CAN I CANCEL MY ORDER?
You can cancel your order before it's been shipped. Just send us a note on Live Chat (you'll find the Chat button on the bottom right of our home page) or email us: firstname.lastname@example.org.
After our team has shipped your order it cannot be canceled.
MY DELIVERY WAS STOLEN FROM MY HOME/SHIPPING ADDRESS. WHAT ARE MY OPTIONS?
We understand how frustrating and disappointing this can be. If our system has notified you that the shipment was delivered by the carrier, you must contact the carrier to resolve the issue and/or file a claim.
WHEN WILL MY ITEMS ARRIVE?
Delivery times vary based on your geographic proximity to Tucson, Arizona and the shipping carrier, but typically our customers receive their orders in 4-7 business days from the date their package was shipped.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Most of the time, we can ship everything in one package. Occasionally, for logistical reasons, items will be sent in separate packages. If that happens, you'll receive tracking numbers for each package.
DO YOU SHIP TO CANADA?
Yes, but Canadian customers cannot place their orders through our website.
The ordering process is as follows:
- Email email@example.com and provide your address and the products you wish to purchase
- We'll send you a quote for the shipping costs
- Once you approve the shipping costs, we'll contact you and take your credit card over the phone, then ship your items